LA Weight Loss…Corporate Email Anyone?
I was going through my emails this morning and was surprised to see I had received an email from the LA Weight Loss Corporate Office in Pennsylvania. She stated she was the account supervisor for public relations.
She stated the LA Weight Loss Center in my area was not closing. She was referencing a LA Weight Loss article I wrote on March 26th. She also wanted the name of the person who sent me the information. (don’t have..wouldn’t give it if I did)
I replied and asked her if she could send me a list of the centers that are remaining open and which ones are closing so I could list them for the readers. I also asked if I could give her phone number out to concerned clients.
I’m waitig for a response. It would be nice if people could get the answers they need concerning the closing of various LA Weight Loss Centers. I’ll pass on the information as soon as I get a reply.
April 19th, 2008 at 8:05 am
I’m still waiting for a reply from her. I think that is rather unprofessinal.
April 23rd, 2008 at 10:21 pm
Hmmm, so they are happy to tell you what isn’t truth but not tell you what is true?
I don’t understand why they can’t just be honest about this. Surely they understand how important this information is to their clients.
May 1st, 2008 at 2:55 pm
Not surprised…typical corporate tactics….
I’ll keep my YMCA membership….I know they aren’t going anywhere.
May 18th, 2008 at 10:41 pm
Chris, your not gonna get a reply from them either. That’s the way they are…unprofessional! I have been leaving them voicemessages on my rebate for 9 months. No one has called me at all. I am a client at the McAllen Center and I had questions about the changes that were happening. The center still messy and not to the way it use to be 3 years ago. Files all on everyones desk, UNPROFESSIONAL. All for the good, yeah right it just kept going down hill. No we are not closing down just making some changes. Well anyone out there that was enrolled in the McAllen Center go get your products they told me the last day is at the end of May, and the doors will be shut. Whether you get your products or not. Coorporate instructed them not to tell all of the clients. They weren’t suppose to tell me, but they did.
May 20th, 2008 at 7:08 am
Yes, they are closing at the end of the month. Corporate Did Not tell anyone not to tell people. Clients ARE being told. Also, they are closing, but clients are being put on their internet based program with counseling over the phone. They are not just being left high and dry.
May 22nd, 2008 at 1:56 am
I’m from Australia and i beleieve that they closed 12 branches in Queensland.
May 23rd, 2008 at 10:52 pm
Not being left high and dry, I think not! Internet base program that is not what my sister and mom and I signed up with. What kind of accountability can you get over the internet if this company can’t even give my sister her refund that was suppose to get to her about almost a year. Or my referral that I haven’t seen in 9 months. And no not all people are being told my mom and sister were not told at all. I was told about 2 weeks ago and told my mom and sister 2 days ago.
May 24th, 2008 at 4:56 am
If they were getting a rebate then they have completed their program. They also only get the rebate if they followed the program the way they were supposed to, and if they visited the center all the times they were supposed to, and only if they made their goal weight by the time they were supposed to, and only if they still came in once a week during maintenance and stayed within 3 lbs of their weight. It may be that they did not qualify for a refund. All of the guidelines for the rebate are given at the start of the program. Also, if they aren’t doing the program anymore why would they call them to let them know they are closing? If people haven’t been coming in for months or years in some cases you, or their weeks are gone they aren’t going to call you. The clients that are active and coming in are being told. If clients are inactive and haven’t been for months or years they aren’t going to chase them down.
May 27th, 2008 at 7:17 am
Case in point, you sign people up and get the money, not caring that all of these clients who have not been in for months or years but have product! And don’t call them just because they have not been in at all! They have paid for service and product and as a service according to the BBB you are suppose to call them. Yes, I did follow my program and have recieved my first rebate check 2 years ago but you have failed to give me my second check. I still have maintained my weight! I was taught and encourage by not your staff now but your staff that was there from the beggining. I did all my visits 3 times a week. My sister signed her refund and the lady who did this with her was laura the supervisior. She kept saying its on it’s way. Re-cutting the checks, or mail is a little slow at home office. She signed the paper, we called customer service and they had no idea what I was talking about or that the paperwork was even sent. I know the rules to the rebate and refund! I am a lawyer, so I have the forms and have filed a case on the company, Laura, and BBB.
May 27th, 2008 at 8:43 am
I do not work there. I was just stating that the employees in McAllen did not know this was going to happen until it happened. Also, if you have products you can still get them. If they have them in stock then they can give them to you, but if they don’t you can order them. Also, the rebate has to do with corporate not the local center. It could have been lost in the transition between being a francise and then corporate taking over.
May 27th, 2008 at 7:33 pm
You state you don’t work there, well you certainly had a lot of knowledge on the fact on rebates, refund and how they work. You also said that McAllen is telling the currect clients coming in now. How would you know all of this just being a client? Do you come in more than 4 times a week and listen to all the couselors telling all current clients what is happening? Have you been coached on the fudametals of company procedure?
May 28th, 2008 at 5:21 pm
I said I do not work in McAllen. I am a former employee at another location that already closed.
August 27th, 2008 at 7:35 pm
Hey I am from the Rio Grande Valley and also went to a weight loss center I paid for over $800 of merchandise wich they haven’t given to me is their anyway I could get my money back.
September 9th, 2008 at 8:27 pm
The LA Weight Loss corporate headquarters has been laying off people pretty regularly and it’s quite clear they will be shutting down soon. Another large round of layoffs occurred today. Stay clear of this weight loss center.
Ms. X
September 10th, 2008 at 5:14 am
Not surprised…typical corporate tactics….
September 10th, 2008 at 3:48 pm
Hello - I posted this in another response group as well, but this one seems more active, so I’d thought I would post it here as well. Ms X is correct - many “extra” people were cut from the Corp headquarters in PA yesterday, and here is an update on the San Diego market:
Another San Diego market update - All the remaining centers in the San Deigo market that did not close last month, are closing now! The centers is Chula Vista, El Cajon and Poway are closing their doors as of tonight (09-10-2008) leaving only the Mission Valley and Oceanside locations open for a week, before they close on 9-17-08. If anybody in the San Diego market reads this before those centers close tonight and you are owed any product, go get it now, if you can, and also ask for your file so you can make sure your social security & credit card numbers and any other personal information don’t get dumped in the trash. Otherwise go to the Mission Valley or Oceanside centers before the 17th. Hope this news helps, and sorry for the short notice, but the news just came down the pipe an hour ago.
Funny enough, they also have a nationwide marketing campaign for a Friends & Family two for one signup scheduled for the 16th! I would not refer anyone to join in San Diego if I were you - not much value in a 24 hour program…
September 12th, 2008 at 3:59 am
I would predict a Chater 11 filing by Dec ‘08 or Jan ‘09.
October 15th, 2008 at 2:26 pm
I was told 5 weeks into the program that my center in Oklahoma was closing. I of course had already purchased product in bulk and was told that there would be no product refund. They did however, promise a rebate of $304.96, (I am out over $1500). I have not been refunded to date and can not reach anyone. It has been over a month. I am very unhappy! Any suggestions on what action to take next?
October 22nd, 2008 at 2:29 pm
I joined less than a year ago and paid the entire amount through my care credit account. I didn’t have the money but they talked me into buying the La Lites for two years so that I could be successful with their plan. This was well in excess of $2,000 plus the $600 to join. My center has closed and I have no way to contact anyone. Do I lose all my money? The website and phone number do not allow me to get information or ask any questions. Their phone is automated and it refuses the call cuz there are no offices in this area and there is no link to email the main office. Do you have an address and telephone to contact them, so I can get my lawyer to write a letter and file a lawsuit? I didn’t have the extra money and would like a refund at the very least so I can sign up for another program. I was warned about this program not working for people. I wish I would have listened. Any help would be greatly appreciated.
October 26th, 2008 at 2:49 pm
If you have not paid your entire balance on Care Credit call them and get them to do a charge back on your balance to LA Weight Loss. You may need your receipt, but Care Credit if you explain what they have done to you they will normally take care of you. Good Luck!
October 30th, 2008 at 10:37 pm
I have been trying to get my 12 month maintenance rebate for over nearly 3 months and yesterday when I called the local offices in San Diego I got nothing but an automated service that went nowhere. Further investigation on the web and several blog areas are indicating that LA WEIGHT LOSS offices are ALL closed in the San Diego area. I even called their 800 number and it also sends you nowhere! I am only out $189, but my sister hasn’t even started her maintenance program so she’s out a lot more than my $189, plus she paid upfront for all the mandatory LA LITES. If anyone has any idea how to crack their code of silence, please post it on this blog.
November 3rd, 2008 at 5:19 pm
I called Oceanside today and they are open until this Thursday (Nov 6). There is only one woman still working there and her last day is Thursday, so let’s just say, she’s not happy about being unemployed, so not alot of sympathy for me/us. She told me the “LA On the Go” is the only way to still get service. The call center is in Idaho (208) 522-5615. They have all the information from the San Diego Centers. I spoke to someone to just get my pre-paid bars which they will ship. Before our conversation ended, as I was telling her how AWFUL they are treating clients, etc…she told me I could complain by calling their Customer Service at 877-524-3571…that mailbox is full and just sends you in circles. She would not give me her name, but did end the conversation by hanging up on me. Apparently there is also a number you can call regarding Rebates, but I never did get that information. They should be ashamed at how they are treating people and offering a phone in session which is not what their clients paid for…I have no other information to share, but wish everyone the best of luck. There is very little news on the Internet about their unacceptable behavior and it appears we will each have our own indivdual battle.
November 10th, 2008 at 8:48 am
I have tried to contact LA. I have questions about the Rockford, IL office as to all the hours that have been changed. I drive 32 miles to the location and the 2 days that they choose to close are the only ones that I am in town. I have made several phone calls (1 888 258 7099) and emails. I can’t seem to get any reply. I need help!
Debbie Lyden
November 14th, 2008 at 11:40 pm
ok so I have worked for LA Weight Loss for 5 years. I know some of you will hate me for that. I really did take a lot of pride in my work helping people to lose weight and remained ethical. So here is what I have learned over the last couple of months. If the center you go to starts to cut back the hours. They are closing! All the centers are closing. So get your LA Lites. Do not try to get a refund. You won’t get it. You will not get a refund on your program. Ask the counselor at the center if you can get your refund in the form of products. they will more than likely let you do that. Over the last couple of months they have only been paying very few refunds. Good luck to everyone. and don’t let any of what you are going through stop you from getting to your goal.
November 17th, 2008 at 9:28 am
I work for a physician’s office in upsate NY. One of our patient’s is trying DESPERATELY to get her old records from LA Weight Loss. She needs them for continued care with her Obesity. Does anyone know how she can get them?